Good Morning I would...

Good Morning I would like to concern my dissapointments, in Hollywood Bets, I have been a member now for a few years and since the beginning of my start with them, they always have payout issues, whilst other bet games in south africa is paying out in time, Yesterday I requested a payout for my account, and according no Hollywood I need to send a message on email to them if I have any other problems for a fast payout, till this morning I never got a payout, please can someone from Hollywood get back to me as soon as possible please