Frustrated Customer.!!

Very disappointing service that I have received. This is my 3rd time around of bad service that I have received with Hollywood's. They are on Facebook. I even attempted contacting them via fb messenger. All I received was a automatic goodway how can we assist you message. After I type out my complaint, there's no response for past 48 hours. Poor poor service. All I needed was for a supervisor or manager to contact me as I am exhausted attempting to contact Hollywood's via live support, email and Facebook. They are just not bothered. I have proof of my attempts on fb messenger. I have received a reference number from evolouton bets and I expect to be contacted by you as they advised that this query can be resolved only by Hollywood's. This is the second time around I am experiencing the same issue. I experienced this last week. Evolouton logged it and and advised I should be contact by you within 48hours it's been a week now. No one has had the decency to contact me. Clearly your regular loyal customers are not important to you. Live support is useless, a waste of time. You start a chat and basically sit and chat to yourself. After an hour and agent enters the session, stays on the chat for literally 5 seconds without any chat and then ends the chat. I am so frustrated as your channel of communication on your site, email even social media is terrible. Absoutely terrible. I expect to be contacted urgently.