FRUSTRATED

I want to make a withdrawal from my account, i went to a local branch to update my details, the lady there could not help but called the head office i spoke to a supervisor and she confirmed she received the banking details and the update will be done in 24hours. fast forward 72hours later i am still unable to make a withdrawal, this is terrible service, i have spend well over R500 in airtime to call you call centre, i was holding for 1hour and 10 min, and when i finally get hold of someone its has to be escalated, they still can not assist, here are the references of me submitting the statement again ***6 and ***3.What is the use of going to the branch if they can not assist you, and also the supervisor that was called and confirmed receipt of documents and confirmed to me in the branch over the phone that everything will now be fine but here we are.

Please assist