Frustrated

Yesterday i deposited money in my account and when i called in to place my bet i was told that there is an issue with the pin numbers. When calling this morning i was told that this is still an issue. If this was the case why was i not told this before loading money into my account? This has now costed me money to keep calling the call centre and being told the same thing but no resolution. How is it that there is no Manger to assist in the call centre? What is the resolution to the situation? Donald Bailey ***