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RN
Reeva N

1 reviews | Active since May 2020

23 Jul 2020, 12:47

FICA MY ACCOUNT

I have emailed them numerous times to FICA my account and sent my documents multiple times and nothing has been done, very bad customer service.

0
Replies (5)
Hollywoodbets
Hollywoodbets's reply23 Jul 2020, 13:17
Official
Hi Reeva

I have escalated your query to the FICA management team. The team will be in contact shortly to assist further, using your contact details list on the platform.

Regards,
Marcel 
Hollywoodbets
RN
Reeva N's update23 Jul 2020, 14:37
Reviewer Update
PATHETIC CUSTOMER SERVICE FROM HOLLYWOOD BETS!!!!!!! IF I COULD I WOULD GIVE A 0 STAR RATING.....THIS IS THE WORST CUSTOMER SERVICE I RECIEVED IN MY ENTIRE LIFE
Hollywoodbets
Hollywoodbets's reply24 Jul 2020, 22:35
Official
Hi Reeva, we see your FICA was updated on your account. 
Thank you
RN
Reeva N's update26 Jul 2020, 10:10
Reviewer Update
THIS IS THE WORST CUSTOMER SERVICE I HAVE RECEIVED IN MY ENTIRE LIFE !!!!! I PROCESSED 2 WITHDRAWALS ON ON SATURDAY AND I HAVEN'T RECEIVED AND CONFIRMATION AS YET AND THE MONEY HAS NOT BEEN IN MY ACCOUNT


PLEASE CALL ME IMMEDIATELY!!!!!!

WORST CUSTOMER SERVICE EVER!!!!!
Hollywoodbets
Hollywoodbets's reply26 Jul 2020, 11:11
Official
Hi Reeva
We understand your frustration, but yesterday is the busiest day of the year with the Vodacom Durban July. Our team has been working through the night clearing the backlog of withdrawal requests, and we are doing everything possible to get through them. We appreciate your patience during this time. We will try process your withdrawal as soon as possible.
Regards
Devin
Hollywoodbets