CM
Caesar M
1 reviews | Active since May 2020
22 May 2020, 17:27
FICA documents sent a week ago without a response
I've send my FICA documents multiple of times from the 16 of May via the website even via email without getting a response regarding activating my account, so that I could be able to withdraw. I've been patient for long now!!! Please assist...
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Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
22 May 2020, 18:27Hi Caesar
It appears that you have sent screenshots of your phone, of the documents which are scanned - unfortunately we do not accept this, as your ID, drivers license and proof of residence cannot be determined authentic due to lack of quality on images.
Please could I ask that you email us a clear picture of your actual ID and attach your bank statement as received from your bank. We will review and verify so that you can process a withdrawal speedily.
Regards,
Marcel
Hollywoodbets
It appears that you have sent screenshots of your phone, of the documents which are scanned - unfortunately we do not accept this, as your ID, drivers license and proof of residence cannot be determined authentic due to lack of quality on images.
Please could I ask that you email us a clear picture of your actual ID and attach your bank statement as received from your bank. We will review and verify so that you can process a withdrawal speedily.
Regards,
Marcel
Hollywoodbets
Hollywoodbets's reply22 May 2020, 18:27
Official
Hi Caesar
It appears that you have sent screenshots of your phone, of the documents which are scanned - unfortunately we do not accept this, as your ID, drivers license and proof of residence cannot be determined authentic due to lack of quality on images.
Please could I ask that you email us a clear picture of your actual ID and attach your bank statement as received from your bank. We will review and verify so that you can process a withdrawal speedily.
Regards,
Marcel
Hollywoodbets
It appears that you have sent screenshots of your phone, of the documents which are scanned - unfortunately we do not accept this, as your ID, drivers license and proof of residence cannot be determined authentic due to lack of quality on images.
Please could I ask that you email us a clear picture of your actual ID and attach your bank statement as received from your bank. We will review and verify so that you can process a withdrawal speedily.
Regards,
Marcel
Hollywoodbets
CM
Caesar M's updateReviewer Update
23 May 2020, 07:29We're you able to go through the resent documents? Please let me know if my documents were verified in time so that I can make a speedily withdrawal...
CM
Caesar M's update23 May 2020, 07:29
Reviewer Update
We're you able to go through the resent documents? Please let me know if my documents were verified in time so that I can make a speedily withdrawal...
Hollywoodbets's replyOfficial
23 May 2020, 09:42Hi Ceasar
Thank you for resubmitting your documents, they have been verified and you account is in order - you may proceed with withdrawal.
Regards
Marcel
Hollywoodbets
Thank you for resubmitting your documents, they have been verified and you account is in order - you may proceed with withdrawal.
Regards
Marcel
Hollywoodbets
Hollywoodbets's reply23 May 2020, 09:42
Official
Hi Ceasar
Thank you for resubmitting your documents, they have been verified and you account is in order - you may proceed with withdrawal.
Regards
Marcel
Hollywoodbets
Thank you for resubmitting your documents, they have been verified and you account is in order - you may proceed with withdrawal.
Regards
Marcel
Hollywoodbets
CM
Caesar M's updateReviewer Update
23 May 2020, 09:45I thank you, hellopeter admin and everyone else involved in making sure that my complaint was attended to. I am now able to make withdrawals. Thank you for your efforts, I really appreciate it.
CM
Caesar M's update23 May 2020, 09:45
Reviewer Update
I thank you, hellopeter admin and everyone else involved in making sure that my complaint was attended to. I am now able to make withdrawals. Thank you for your efforts, I really appreciate it.