FICA DOCUMENTS NOT VERIFIED

This is the worst experience I have ever experienced on an online platform and betting APP. I registered my account in 2022 and used my ID for registration. Today I tried making a withdrawal and needed to upload my FICA documents which i had no problem to do. After doing so the app said I should wait for an hour for verification. That didn’t happen after an hour. Eventually after attempting the same process a few times I decided to speak to someone. I was told that I need to go to home affairs because my photo when i took my ID when I was 18 in 2001 is different to my current selfie photo. I questioned which law required me to update my photo with home affairs? Not even the bank has ever asked this of me or any state institution for that fact. After speaking to a manager i was then told it was escalated for manual approval because one of the photos i tried in my attempts did resemble a partial match. Until now I am waiting. I am disgusted at how this entire process has been and for someone to just nonchalantly tell me to go to home affairs to update my photo is totally unacceptable. Which layman person has updated their Id photo since issue when Id was not lost or smart id card has not be done. I even offer to send certified drivers license or ID copy.The required FICA documents are standard so why is Hollywood bets making this unnecessarily difficult. When I deposited the money it was seamless process conveniently? I just need this sorted so I can make my withdrawal and just part ways with this useless betting app.