KD
Kabelo D

1 reviews | Active since Feb 2021

10 Feb 2021, 07:24

Fica delay and unproffesional agent telling me i am female whilst im a male ..yhooo

Phoned fica department and i was told by an agent that i am female my account is a males account ..how biased is that im *** ..this agent was unproffessional and he needs training . Im not happy with the fica delay thing ...i jave fowarded documents no respond no email this just ****my ..i cant withdraw but i can deposit a voucher..Hollywood is very unproffessional ..i am dissapointed maybe i should tell my *** friends not to bet

0
Replies (6)
Hollywoodbets
Hollywoodbets's reply10 Feb 2021, 08:11
Official
Hi Kabelo

Your query has been escalated to our FICA management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets
KD
Kabelo D's update11 Feb 2021, 09:21
Reviewer Update
Thabang Radebe called yesterday appologized on behalf of the company..


But im still not assisted can i have my money and cancell with hollwood bets and go to Gbets please .because they take long .i have submitted my id i have submitted a proof of residenct had to go and ask the council for the letter .

I would not recommend hollywood bets
I just want to withdraw my winnings and cancel ..instead when i send emails they open. New tickets so im a fool ..
Hollywoodbets
Hollywoodbets's reply11 Feb 2021, 10:36
Official
Hi Kabelo 

The Team has tried calling you to provide you with an update

Regards,
Shanaaz 
Hollywoodbets
KD
Kabelo D's update11 Feb 2021, 17:40
Reviewer Update
Shanaaz i am happy with hollwoodbets at all and its really sad how you guys operate..i have received my 200 rand and you guys declined my 100 that i was sending to my gf and i changed the cellphone number ..i have betted in the morning my balance was 18.50 and you guys have blocked my account that is my money i betted with why must it be so hard to receive it ..i have sent 3 emails to withdrawals department with a selfie and id ...do i have to go through all this for a winning .is this a **** or what ..im very traumatized with your service its very sad


We live and survive with bettings but with i see trouble can i see my morning bettings and get my balance and cancel thats all im asking for

KD
Kabelo D's update12 Feb 2021, 10:18
Reviewer Update
I guess i have lost my 100 rand and my balance which is 18.50 and yesterdays bets ..so i need to send this to Ombuds for all this and they block my account .they dont respond to emails or call .


Its a total **** they dont apply TCF at all and they are very spiteful ..they ****** me
Hollywoodbets
Hollywoodbets's reply12 Feb 2021, 10:51
Official
Hi Kabelo 

The team are currently investigating your concern above, someone from the Withdrawals management team will give you a call soon. 

Regards,
Shanaaz 
Hollywoodbets