cE
cindy E

1 reviews | Active since Jan 2023

26 Jan 2023, 17:07

False advertising and very bad customer service

Hollywoodbets are ******** people.they are false advertising on their promotion page. They have 'refer a friend bonus',that clearly states that if you refer a friend and your friend deposits minimum amount of R50, you the referrer will receive a bonus of R50 within 24 hours. I've been trying to get hold of them since yesterday, because 24hr have passed already. Everytime I chat to one of their consultants,the give this automated message on how to claim the friend referral bonus... Everyone seems to have a different story, and waiting for the response via live chat takes forever. Now they are telline that the friend must deposit at least R75 . I told them that It's my second friend referral,and the previous person only deposited R50 , then Shi's consultant told me that things have changed. I then said that she must send me proof on black and white. I was still waiting on the reply,but then the chat was ended. I'm Very disappointed. I've even sent numerous emails,they are the worse.😤😤😡😡 Wouldn't advise anyone to sign up with them

0
Replies (6)
Hollywoodbets
Hollywoodbets's reply28 Jan 2023, 17:24
Official
Hi Cindy


Your query has been escalated to our Customer Service management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets 
cE
cindy E's update28 Jan 2023, 19:53
Reviewer Update
It's nearly 3hrs,and no feedback whatsoever...
It's all just lies
cE
cindy E's update30 Jan 2023, 11:18
Reviewer Update
It's been 2 days .no feedback from them
cE
cindy E's update30 Jan 2023, 21:42
Reviewer Update
It's like them are ignoring me now they are not responding to my emails,and I'm being cut off from the live chat,after wating for almost and hour at a time for them to respond.
This service is pathetic.

Hollywoodbets
Hollywoodbets's reply01 Feb 2023, 18:42
Official
Hi Cindy '

The team has tried making contact with you, please provide an alternate contact number, alternatively an email has been sent to you by the team for further information. 

Regards,
Shanaaz
Hollywoodbets
cE
cindy E's update01 Feb 2023, 23:27
Reviewer Update
***