Failure to Deposit Monies not credited to the Hollywood App

I don't have a holly wood account. however I made a deposit on behalf of my partner (R150) via my Capitec app on 6/09/2022 which did not reflect on my partner's holly wood account. I then called the customer service department whereby i held on the line for several minutes with no avail, I then went onto the Online webchat and waited over an hour to reach the front of the queue, the agent was unprofessional and said I need to send an email with my bank statement to the Deposit team to allocate the funds and grant a credit and there's nothing further she can do although I vented my frustration having waited 1 hour in the queue with no empathy shown. I lastly reverted to the the email route and sent several emails with my bank statement and date reflecting with first time R100 taken and then R50. To date there was no correspondence received. Reference number received was system generated ***, There's no TAT / SLA agreement, Truly UNPROFESSIONAL in every sense of the word