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Sagren A

1 reviews | Active since Aug 2023

02 Apr 2024, 10:30

Failure to credit deposit

Very customer service, I duplicated a deposit, they credit me with 2 deposit, they insist on proof of payment, since this was online card transaction proof payment cannot be generated t, Standard bank has confirmed this, I share screenshot from banking app they still refusing to assist. Total ******* now I need to get my bank to sort it out which will take time.

0
Replies (4)
Hollywoodbets
Hollywoodbets's reply02 Apr 2024, 11:00
Official
Dear Valued Customer, we apologize for the inconvenience caused. Please note that Customer care supervisors will contact you shortly regarding your query.  Regards, Hollywoodbets Team
SA
Sagren A's update02 Apr 2024, 11:07
Reviewer Update
I have spoke with your customer agent they don't seem to understand I cannot get a proof of payment for online card purchases, standard bank confirmed this, but they insisted that they want it, making me feel like a idoit I don't know what I'm saying and they are right, since the incident I have not made anymore deposit, I believe in trust, I have lost my trust in hollywoodbets.
Hollywoodbets
Hollywoodbets's reply02 Apr 2024, 17:39
Official
Hi Sagren, Your query has been escalated to Customer Service Management Team. The team will be in touch. Please can you provide us with your contact details. Regards, The Hollywood Bets Team
Hollywoodbets
Hollywoodbets's reply02 Apr 2024, 18:32
Official
Thank you Sagren, Can we have a contact number please. Regards, The Hollywood Bets Team