Failed to send money. Big ****mers and *********** staff

Requested an ewallet .ewallet shows processed but no sms . Dialed *120*277# option 2 supposed to show hollywoodbet ewallet. This wasn't the case . Option 2 was create easy zero account. I explained this to the 1st agent I spoke with. She said create an easy zero account and I did but no money. Now I can't use the ussd code *120*277# because of this easy 0 account. Spoke to 4 different agents that couldn't help . They kept saying we will escalate and re escalate. Apparently it shows processed on their side. Guys please don't trust hollywoodbets they can't truly track if money has been sent to their client's.