Extremely Disappointing & POOR Service at Hollywood Chatsworth Branch – Urgent Assistance Required

Dear Hollywood Management,

I recently had an extremely disappointing experience at your Chatsworth branch and I feel compelled to share it in hopes of receiving assistance in resolving the matter.

After hearing positive things about Hollywood from my daughter, I decided to try it myself and enjoyed playing the Spina Zonke games. I was thrilled when I won R9,900 and went to the Chatsworth branch to withdraw my winnings. However, my FICA verification was delayed due to my ID being in black and white. A staff member advised me to get a temporary ID, which I did promptly, hoping to resolve the issue.

When I returned to the branch, I was asked to take a picture holding my temporary ID, which I did without hesitation. After complying with all requests, I was told by Jayashree, a staff member, that I had been approved. However, shortly after, she informed me that she had mistakenly deposited R9,500 into my account. Despite this, my daughter and I were left waiting for hours while Jayashree claimed to be in contact with head office.

Eventually, Jayashree left, and another staff member tried to assist, only to tell us that the system was down. We were left running around, waiting for a resolution, with little help or clear communication from the staff. The entire experience was disorganized, unprofessional, and incredibly frustrating.

I am beyond disappointed with the lack of service and support I received, and I am still awaiting my winnings. This situation is unacceptable, and I would greatly appreciate immediate assistance in getting the R9,900 that I rightfully won. I have already spent far too much time and effort trying to resolve this.

Please address this issue as soon as possible.

MY ID : *** 087 HOLLYWOOD ***

Sincerely, Mrs Krishna