EXTREMELY BAD SERVICE. : ACCOUNT NO:***0. REF NUMBERS FOR QUERY-***1 AND ***5.

AUTOMATED RESPONSES. AGENTS CLOSE CHATS.NO FEEDBACK RECEIVED.GAME RIGGED. I MADE A QUERY REGARDING A GAME CALLED DIAMOND RISE. I REQUESTED THE VOLATILITY RATE AND ALSO QUERIED HOW COME I LOADED A R30 OR R50 VOUCHER AND PLAYED THE GAME ON 20 IR 30 CENTS, AND THE BONUS ROUNDS NEVER TRIGGERED. NIT EVEN ONCE. WHEREAS THE PREVIOUS DAYS, THE GAME WAS FINE, BONUSES WERE TRIGGERED OFTEN. AT FIRST I WAS NOT GIVEN A REFERENCE NO. THEN THE AGENTS HELPING GAVE NE A TURNAROUND TIME OF 4HRS, WHICH NEVER HAPPENED. THEN I REQUESTED A MANAGER TO MAKE CONTACT, IT NEVER HAPPENED. THEY GAVE ME ANOTHER 4HRS TAT, STILL NOTHING. EVERYTIME I MAKE CONTACT, IM GIVEN THE AUTOMATED RESPONSE MOST OF THE TIME. IM STILL BUSY TYPING AND THE AGENTS CLOSE THE CHAT, THEN I HAVE TO START ALL OVER AGAIN. EXTREMELY FRUSTRATING. SINCE THE 2ND OF THIS MONTH, I HAVE BEEN FOLLOWING UP. THEN IM TOLD ITS RESOLVED AND THE GAME IS NIT RIGGED. I SAID YO THEM THAT I EAS REFERRING SPECIFICALLY TO THE DAY IN QUESTION, WHICH WAS THE 2ND, BECAUSE PRIOR TO THAT IT WAS FINE, AND AFTER THAT IT EAS FINE. I ALWAYS PLAY THAT GAME, SO I KNOW MORE OR LESS WHEN THE BONUS ROUNDS SHOULD BE TRIGGERED. I REQUESTED COMPENSATED AS A MEASURE OF GOOD FAITH, SINCE IT WAS IMPOSSIBLE FOR THE BONUS NOT TO BE TRIGGERED, ESPECIALLY AFTER BETTING SO LOW. SO FIR THAT DAY, THE GAME HAD ISSUES. I MADE CONTACT AGAIN TODAY AND WA T.OLD THAT THERE WOULD BE NO COMPENSATION SINCE THE QUERY CAME IN YESTERDAY AND WAS RESOLVED YESTERDAY. THIS IS NIT TRUE. IT WAS SENT ON THE 2ND, AND I HAVE RECEIVED NO FEEDBACK NOT EVEN THE CALL I WAS PROMISED FROM THE MANAGER. THE AGENT GIVE CONFLICTING FEEDBACK AND THIS IS INFURIATING. AGENTS INVOLVED: LINDIWE N SIYABONGA MZOBE MPOKOLENG M NTOMBI MTEMBU BANELE G SPHEPHE**** THEMBEKA N

PLS PROVIDE FEEDBACK ON MY QUERY AS WELL AS MY REQUEST FOR COMPENSATION. CREDIT FUNDS TO MY ACCOUNT OR SOMETHING.

***NB*** PLEASE DO NIT HIVE A GENERIC SYSTEM GENERATED RESPONSE.