Eft Funds

Last night I credited my Hollywood bets acc using and eft payment and i made an immediate payment since them I haven’t been credited and then i called them had to hold for 30 minutes and then i spoke to a consultant called Nobuhle she told that i paid n i used an incorrect reference but i had send it proof of payment with the correct reference and she said i must send it to her email address she’ll assist me ASAP it’s been close to 2 hours now since i sent the email no response or assistance nothing