Eft done - no payment reflects standard to standard

Hi

I don't usually Have a problem with Hollywoodbets as i am their regular client.

Yesterday night i noticed that, i did eft standard to standard then standard to absa and until now there's no funds R290 + R225.50

I have sent numerous emails i get a reference number since around 7.30am but still hasn't been resolved. I call the call centre the phone rings forever what should i do?

Wasn't the funds supposed to have reflected immediately. Or even after a consultant receives my email they should be on it to see that its successfully completed on their end whereby me as the client does not need to keep following up on it