****ed!

I had an issue with a top up voucher and I contacted them regarding the issue they then informed that the turnaround time was 24-48 hours, which was on the 19th of November. when I tried to load the voucher I got this message “ Invalid voucher pin entered. Make sure you have selected the correct provider above”. It was a R500 voucher and then 2-weeks later their feedback is the voucher was redeemed 😡 yet I never got the top up! I want my money HOLLYWOOD!!!