JVDM
JANET VAN DER MERWE
1 reviews | Active since Jan 2010
03 Apr 2026, 06:57
Don't play here!! Be warned!
I spend an enorm amount monthly ON Hollywood bets, and they offer zero rewards. You can ask for a freebie but there is never ever any available.. Which is my first issue.
Second issue Played a game using, bought free spins. The system glitches and spins dissappeared.
First enquiry I was told I forfeit them when the system glitches
I refused that. Logged another enquiry and was told no free spins were purchased.
Logged another enquiry and the cannot find the spins but they can see they were purchased. They were not back logged in the system so they refused to assist.
I was told to go back on the game and it will just magically be there. Which it wasn't. I asked for my miney back. I was told no problem allow 4 hours and funds will be in your account.
Again nothing!
Asked for help again. And got told that I forfeit the spins! I forfeit the spins I just bought without getting even 1 spins.? And then there is 7 to 8 hours between each enquiry!
WORST EVER!!
Pleaae be careful using this site. They don't care about the players!!!
Helpful (0)
Replies (19)0
Replies (19)
Hollywoodbets's replyOfficial
03 Apr 2026, 11:38We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply03 Apr 2026, 11:38
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
JVDM
JANET VAN DER MERWE's updateReviewer Update
03 Apr 2026, 16:31It took your escalation department 4.5 hours to call me regarding the above.
Half way through checking my account for the problem which they could not find. The call disconnected.
And it's had been 35 minutes and no one has bothered to call back.
So I'm really not that much a concern for you.
Half way through checking my account for the problem which they could not find. The call disconnected.
And it's had been 35 minutes and no one has bothered to call back.
So I'm really not that much a concern for you.
JVDM
JANET VAN DER MERWE's update03 Apr 2026, 16:31
Reviewer Update
It took your escalation department 4.5 hours to call me regarding the above.
Half way through checking my account for the problem which they could not find. The call disconnected.
And it's had been 35 minutes and no one has bothered to call back.
So I'm really not that much a concern for you.
Half way through checking my account for the problem which they could not find. The call disconnected.
And it's had been 35 minutes and no one has bothered to call back.
So I'm really not that much a concern for you.
Hollywoodbets's replyOfficial
03 Apr 2026, 17:43We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply03 Apr 2026, 17:43
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
JVDM
JANET VAN DER MERWE's updateReviewer Update
04 Apr 2026, 10:0010 am and still no feedback from Hollywood bets as committed.
JVDM
JANET VAN DER MERWE's update04 Apr 2026, 10:00
Reviewer Update
10 am and still no feedback from Hollywood bets as committed.
JVDM
JANET VAN DER MERWE's updateReviewer Update
04 Apr 2026, 14:3914:30 I got a call from Hollywood bets to say they escalated the matter however they find no problems. The game history for that day is missing. (screenshot can be provided) so there was clearly a system error.
But they claim there is nothing tehy can do. I spent 25k to 30k a month at this casino and they not even willing to refund me the 200 rand the glitch caused?
What a terrible tertible after service this is!
If the not even worried about losing a customer, they clearly don't care about the little fish.
But they claim there is nothing tehy can do. I spent 25k to 30k a month at this casino and they not even willing to refund me the 200 rand the glitch caused?
What a terrible tertible after service this is!
If the not even worried about losing a customer, they clearly don't care about the little fish.
JVDM
JANET VAN DER MERWE's update04 Apr 2026, 14:39
Reviewer Update
14:30 I got a call from Hollywood bets to say they escalated the matter however they find no problems. The game history for that day is missing. (screenshot can be provided) so there was clearly a system error.
But they claim there is nothing tehy can do. I spent 25k to 30k a month at this casino and they not even willing to refund me the 200 rand the glitch caused?
What a terrible tertible after service this is!
If the not even worried about losing a customer, they clearly don't care about the little fish.
But they claim there is nothing tehy can do. I spent 25k to 30k a month at this casino and they not even willing to refund me the 200 rand the glitch caused?
What a terrible tertible after service this is!
If the not even worried about losing a customer, they clearly don't care about the little fish.
JVDM
JANET VAN DER MERWE's updateReviewer Update
05 Apr 2026, 13:42Day three and no one from Hollywood bets has bothered to ask me for my screenshot showing there was an error. So we just assume that. Customer is always wrong.
JVDM
JANET VAN DER MERWE's update05 Apr 2026, 13:42
Reviewer Update
Day three and no one from Hollywood bets has bothered to ask me for my screenshot showing there was an error. So we just assume that. Customer is always wrong.
Hollywoodbets's replyOfficial
05 Apr 2026, 13:51We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply05 Apr 2026, 13:51
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
JVDM
JANET VAN DER MERWE's updateReviewer Update
06 Apr 2026, 11:31Another day of no response!
JVDM
JANET VAN DER MERWE's update06 Apr 2026, 11:31
Reviewer Update
Another day of no response!
Hollywoodbets's replyOfficial
06 Apr 2026, 11:40We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply06 Apr 2026, 11:40
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
JVDM
JANET VAN DER MERWE's updateReviewer Update
07 Apr 2026, 12:48Another day with no response
JVDM
JANET VAN DER MERWE's update07 Apr 2026, 12:48
Reviewer Update
Another day with no response
JVDM
JANET VAN DER MERWE's updateReviewer Update
07 Apr 2026, 16:06No calls just generic feedback where Hollywood bets posts the same message repeatedly
JVDM
JANET VAN DER MERWE's update07 Apr 2026, 16:06
Reviewer Update
No calls just generic feedback where Hollywood bets posts the same message repeatedly
JVDM
JANET VAN DER MERWE's updateReviewer Update
08 Apr 2026, 07:28Another day and no response!
JVDM
JANET VAN DER MERWE's update08 Apr 2026, 07:28
Reviewer Update
Another day and no response!
JVDM
JANET VAN DER MERWE's updateReviewer Update
08 Apr 2026, 11:23This Casino seriously does not give a **** about their players confirmed!!!!
JVDM
JANET VAN DER MERWE's update08 Apr 2026, 11:23
Reviewer Update
This Casino seriously does not give a **** about their players confirmed!!!!
Hollywoodbets's replyOfficial
08 Apr 2026, 12:04We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply08 Apr 2026, 12:04
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
JVDM
JANET VAN DER MERWE's updateReviewer Update
08 Apr 2026, 12:38Same generic response. They don't even read with the issue is!
JVDM
JANET VAN DER MERWE's update08 Apr 2026, 12:38
Reviewer Update
Same generic response. They don't even read with the issue is!
JVDM
JANET VAN DER MERWE's updateReviewer Update
09 Apr 2026, 15:31Another day without feedback from Hollywood bets
JVDM
JANET VAN DER MERWE's update09 Apr 2026, 15:31
Reviewer Update
Another day without feedback from Hollywood bets
Hollywoodbets's replyOfficial
10 Apr 2026, 08:02We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply10 Apr 2026, 08:02
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
JVDM
JANET VAN DER MERWE's updateReviewer Update
10 Apr 2026, 23:38Another day has gone by and no reply from Hollywood bets! Pathetic!!!
JVDM
JANET VAN DER MERWE's update10 Apr 2026, 23:38
Reviewer Update
Another day has gone by and no reply from Hollywood bets! Pathetic!!!
Hollywoodbets's replyOfficial
11 Apr 2026, 09:04We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply11 Apr 2026, 09:04
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets