CB
Charlene B
1 reviews | Active since Dec 2024
03 Jan 2025, 15:09
Don't just assume the money in your account will be paid
I honestly have never seen or experienced this type of service. My account had over R26k that reflected on my account. It has been referred to the team for nearly a month now with absolutely no feedback. I am not unreasonable but good grief, how long could it possibly take to have an issue resolved when all proof has been sent????
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Replies (2)0
Replies (2)
Hollywoodbets's replyOfficial
04 Jan 2025, 14:06Hi Charlene,
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply04 Jan 2025, 14:06
Official
Hi Charlene,
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
CB
Charlene B's updateReviewer Update
05 Jan 2025, 02:35Honestly, this is the SAME REPLY EVERYTIME!!!! How can my issue be referred to the same customer service Escalations, and FYI...THE TEAM NEVER gets in touch as they ever so clearly reply every single time. I have been patient... tired of empty promises. I have all the screenshots of the amount reflecting on my HB account, I explained when I wanted to cash out I was not allowed and the funds were taken from my account. I have asked to that the IT department get involved to see who accessed my account with no feedback received up to now. I am no longer patient, I will be taking this to Carte Blanche and every media institution I possibly can. Asking politely, following up, nothing seems to work here! Kindly arrange for the amount previously discussed to be paid into my bank account. I am not going to leave this here. The amount is really not high for an institutionlike yourselves, however it is big enough to make a difference in a person's life and I am certain that a lawyer would take this case. Surely we also have rights??? I am fed up. Don't try another "the team will be in contact" response. I expect a reply, being the proof of payment reflecting the amount to be paid exactly as it reflected on my account within nothing more than 48 hours from now. Sick and tired of the bull**** responses. Stop playing around and resolve this issue please.
CB
Charlene B's update05 Jan 2025, 02:35
Reviewer Update
Honestly, this is the SAME REPLY EVERYTIME!!!! How can my issue be referred to the same customer service Escalations, and FYI...THE TEAM NEVER gets in touch as they ever so clearly reply every single time. I have been patient... tired of empty promises. I have all the screenshots of the amount reflecting on my HB account, I explained when I wanted to cash out I was not allowed and the funds were taken from my account. I have asked to that the IT department get involved to see who accessed my account with no feedback received up to now. I am no longer patient, I will be taking this to Carte Blanche and every media institution I possibly can. Asking politely, following up, nothing seems to work here! Kindly arrange for the amount previously discussed to be paid into my bank account. I am not going to leave this here. The amount is really not high for an institutionlike yourselves, however it is big enough to make a difference in a person's life and I am certain that a lawyer would take this case. Surely we also have rights??? I am fed up. Don't try another "the team will be in contact" response. I expect a reply, being the proof of payment reflecting the amount to be paid exactly as it reflected on my account within nothing more than 48 hours from now. Sick and tired of the bull**** responses. Stop playing around and resolve this issue please.