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Portia M

1 reviews | Active since Nov 2017

19 Dec 2020, 13:32

DO NOT USE HOLLYWOOD

I deposited 1400 yesterday on my account and the amount did not reflect.I spoke to Londiwe,Thandeka and Nonopha who all advised that the query will be sorted.I sent an email from payfast confirming that the amount was paid and no one wants to assist.Londiwe was shouting on the phone not wanting to listen to my frustration.I spoke to a guy that said he's transfering me to a supervisor but the supervisor hung up on me.

How can you have a customer service department that is not customer centric.I was told the funds will reflect and since 19:00 hours I have been waiting.Its either my account will be refunded or the amount loaded in my account

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Replies (1)
Hollywoodbets
Hollywoodbets's reply21 Dec 2020, 10:32
Official
Hi Portia

Your query has been escalated to our Deposits management team for review. The team will be in contact soon.

Regards,
Kaveshan
Hollywoodbets