DO NOT PAY THROUGH HOLLYWOOD’S PORTALS

I am extremely dissatisfied with Hollywood Bets. I tried to pay money into my Hollywood account (“H/acc") through their portal on my Hollywood account and not through my banking app…their portal does not allow for you to put a reference number, the money went off my bank account and did not go into my Hollywood Account the app froze so I went out and back in, no credit reflected I then put more money hoping it would bring the first transaction through, this did not happen. I cannot get proof of payment as this payment (most of my payments are done this way, this was the first time having a problem) was not done to a beneficiary but on Hollywood’s portal. I have provided them with bank statements screenshots you name it I have given it to them. The payment was done through their App and they are making out like it is my fault. Every time you chat with someone you have to tell them the whole story again and then it’s a 2 hour chat every time. I do not have time to waste chatting for 2 hours. It has now been 10 days and I have requested on numerous occasions for someone senior to contact me, but no one has. I email Hollywood every day for an update as they keep telling me 24 to 48 hours and nothing happens, I get no response on email nothing meaningful. It’s as if they waiting for me to just give up.

This morning, I get this email “Please note that, due to no response, your ticket has been temporarily closed. Feel free to reach out to us on live chat or give us a call at ***.” So, I am sending emails, and they are not even considering them.

I spend a lot of money at Hollywood and allow them to take enough from me through gambling, to now realise that they are now actually *****ing my money has left me extremely bitter and upset. I hope that this post will wake them up. DO NOT PAY THROUGH HOLLYWOOD’S PORTALS – THEY ONLY CAUSE PROBLEMS…