Dissatisfied with poor customer service

I have an hollywood bets account and requested a cashsend withdrawal for R1000. Within 2 days the pin was sent to me but auto deleted from my phone messages. I requested a new pin be sent and asked them to change the auto delete setting on their IT system. I've wasted so much of airtym in calls and sent numerous emails but it's been over 2 months now and I still haven't received a new pin. Very dissapointed with the service.