Dissatisfied Customer

I did a withdrawal via Absa cash send on Thursday night the 27 of May 2021 the following morning which was the 28 of May 2021, I received an sms saying that the request was canceled and that they require a selfie of me holding my ID. I emailed the Hollywood Bets withdrawal department my selfies and received no response after I did numerous follow ups after emailing the required selfies. I later spoke to one of the Hollywood Bets consultant who advised that I should withdraw the money via eft as my bank details have been verified while I await for the withdrawal team to also verify my selfies for future potential withdrawals. I withdrew the money via eft on Friday the 28 of May 2021 around 09h34. Waited for the money to clear into my bank account on Saturday the 29 of May 2021 and nothing was coming through. Mare attempts to contact Hollywood Bets yet again and I was advised that my eft withdrawal shows completed on their system and I should wait a bit longer and if it doesn’t clear by Saturday it should clear in my bank account on Monday the 31 of May 2021. Eventually the withdrawal team from Hollywood Bets made contact with me to verify my selfies, was asked a couple of questions and I failed to answer 1 and this particular question was about my cellphone numbers that I used about 3 years ago to register my account with them and because I couldn’t recall those numbers I was told they declined my requests for instant money withdrawals and I should make use of eft withdrawals till I can remember that particular cellphone number, on numerous occasions did I advise that its been literally 3 years since I’ve used that number and in that 3 years I’ve changed numbers for personal reason almost 4 times, however, my plea and explanation fell onto deaf ears.I logged onto my profile last night only to find the money I tried to withdraw was reversed back into my account. I am very displeased and dissatisfied with Hollywood Bets and their consultants that have showed to know nothing about what they are because they shouldn’t have processed my request to update my cellphone numbers because I did advise that I do not recall the cellphone numbers I used to open an account with them, however, they went ahead to change them but now I’m being given such a hustle to with my money till now.