Dissatisfied

Ive deposited 100 rand in hollywood fnb acc on the 24 august up to this date it hasn't reflected on my account for top up so that i can continue with my bets ive tried communicating nd calling but no one is helping me instade they are saying i should send proof of payment which i did nd my account number as well is been the whole week my id are *** my names are Tsakani Princess...my cell ***