sR
simon R

1 reviews | Active since Jul 2014

14 Oct 2024, 10:36

DISSAPOINTED

Im utterly disappointed and angry at Hollywoodbets - on Thursday the 10th October, early morning hours - I did several deposits however there was 1 deposit of 1000 which went through from my bank account however never reflected on my Hollywood Account. I logged a call and I was advised that it will take up to 48 hours to get it sorted and to my surprise its 72 hours later and it hasnt been resolved.

I've made calls and have also chatted on their website chat and literally everyone that Ive spoken to takes me from pillar to post except Noluthando who has tried to help me.

Earlier on today, they requested my bank statement for proof which I have submitted and no one has been in contact with me. I expect this to be resolved today.

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply14 Oct 2024, 11:29
Official
Hi, Simon. Your query has been received by the Customer Service Escalations Team. The team will be in touch. Regards, The Hollywoodbets Team
sR
simon R's update14 Oct 2024, 16:44
Reviewer Update
I received a call from Nqobile Mkhize earlier on in the morning and she advised me that she will give me a call before 5pm and I'm still waiting!!!! Im really disgusted as this matter should be sorted out today