DISSAPOINED CONSUMER.

After having my account for 6 weeks depositing amount up to R40k. My car got broken in to and my laptop which was my primary device and my cellphone got ******. I went into branch in maitland the 7th May 2022 to change my details and fica my documents i was assisted by the Manager before leaving i asked if everything is 100% and was assured that i wont have any problems,However i played the sunday 8th and won R1350 to be exact. i requested a cash send but then the night between 22:00-00:00 my winnings was reversed and put back into my account.

My Battery died just after 1am and i went to bed with intention if returning to Branch in the morning to go see the branch manager cause it was said ibwont have a problem. I came there little did i know my R1350 is out of my account not withdrawn but played out. I spoke to branch manager Taryn who forwarded my Complaint to mobile manager and area manager respectively Emma and Siya.

All i requested is the Imei number of device. When asked which fevice i used and i Mentioned my device All of a sudden it was said to be played out from my device i then asked of them to please forward me the details of the device (MOST OF THIS CALL MADE AT MY COST CAUSE THEY PROMISE TO CALL BACK BUT IL BE IN MY GRAVE ALREADY BY THE TIME THEY DECIDE TO CALL ME). All i asked is give me IMEI no so i can make a case so this wont happen again.

Up until now they been ignoring my calls and messages as i want to know are the going to pay me my R1350.