Dispute Regarding Lost Bet Despite Correct Total Aggregated Score

Hi there, I’m writing to express my disappointment with how Hollywoodbets handled my recent bet. I placed a bet on the total aggregated score for two games, and both matches ended with a total score of 6 as predicted. Despite this, my ticket was marked as lost. I reached out to your support team for clarification, and initially, I received a prompt response. However, after Nqobile D requested my personal details and Hollywoodbets account information, there was complete silence. No follow-up, no resolution—just silence. This experience has left me feeling ****med. It seems like Hollywoodbets is quick to respond until a legitimate query challenges a decision, and then support conveniently disappears. This is unacceptable. I’m demanding that my rightful winnings be paid out, and that this matter be investigated properly. Customers should not be ****** of their winnings, and I will not let this go until it's resolved.