TG
Tivan G

1 reviews | Active since Jul 2021

02 Jul 2021, 15:54

DISHONESTY AND *******!

Im a very fair person , amd believe in karma especially when it comes to material things or gambling things or money that come and go...

However I doubt that Hollywoodbets should even get a 1 star rating!!

I had many issues when it came to me withdrawing money that i have won on Hollywood bets online / mobile platforms...

But since May i will not let hollywoodbets go unashamed for what they done to me! I woke up 1 day with a NEGATIVE BALANCE OF R1800 in my hollywoodbets Mobile account...

Mind you this was due to the incompetence of no me as the customer but HOLLYWOOD AND STAFF THEMSELVES!!! this -R1800 balance was caused by hollywoodbets accidentally giving me my original withdrawal amount of R1800 Twice Which is a total lie ... i was back and forth tryna resolve this with many people and on many platforms and calls etc...

I even had to send my personal bank statement to prove that i never recieved two payments of R1800 and this all at the expense of someone else's stupidity???

Eventually my account was fixed and my balance was back at R0 (DONE IN MAY 2021) , and now 2 days ago (30 JUNE 2021) out of no where when i won money and did a withdrawal they all of a sudden declined my withdrawal with a lie! Telling me withdrawal cannot be completed due to "withdrawal against deposit" when my betting history will prove this is a lie as well. They then yesturday ( 1 July 2021 ) call me and tell me all my winnings wen towards the R1800 that i have to pay back to hollywoodbets???!?!? This after my account was already fixed and back to normal in may month! I have all the screenshots, emails call recordings etc... to show how their customer service is so disgusting!!!

Il rather do any form of gambling at smaller gambling establishments with maybe worst odds or payouts than to gamble at hollywood bets!

And this i will post all over to let the people know exactly how Hollywoodbets operates!!

0
Replies (8)
Hollywoodbets
Hollywoodbets's reply02 Jul 2021, 16:44
Official
Hi Tivan

Your query has been escalated to our Withdrawals management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets

Best regards,

TG
Tivan G's update02 Jul 2021, 16:59
Reviewer Update
Hi shanaaz , your management team from deposits as well as withdrawals are not really useful as i have spoken to various agents, supervisors and management and yet still at management level the customer experience "journey" i have been going through till thus far is disgusting!! Just yesterday.... i dealt with a man (Diyantha Naidu) who was a supervisor or manager of some sort from deposits or withdrawals all that man done is push up my blood pressure! He said he will investigate and i need to email what i had on hand and again i had to send through my bank statement! HOLLYWOOD BETS IS JUST NIT THE SAME ANYMORE AND I ACTUALLY CANT UNDERSTAND HOW AND WHY OWEN HEFFER WOULD LET SUCH THINGS PASS BY... WOW
Hollywoodbets
Hollywoodbets's reply02 Jul 2021, 18:45
Official
Hi Tivan 

Sorry to hear of your dismay, I will request a Senior to contact you.

Regards,
Shanaaz
Hollywoodbets

Best regards,

TG
Tivan G's update02 Jul 2021, 19:57
Reviewer Update
Thank you Shanaaz
TG
Tivan G's update02 Jul 2021, 20:01
Reviewer Update
My contact details...

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TG
Tivan G's update02 Jul 2021, 20:07
Reviewer Update
Shanaaz my contact details are as follows...

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        OR
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When should i expect a call?
Hollywoodbets
Hollywoodbets's reply02 Jul 2021, 21:28
Official
Hi Tivan 

Thank you for providing your details, the Senior manager will be in contact with you first thing in the morning. 

Regards,
Shanaaz 
Hollywoodbets

Best regards,

TG
Tivan G's update02 Jul 2021, 23:00
Reviewer Update
Thank you for YOUR effots....

Keep well.