Disgusting service

Disgusting service by the online agents. I am being sent from Pilar to post just to prove that a friend made an eft to my Hollywood account and forgot to put my account number as a reference. Worse part is that proof was provided. This is been happening from the 18th of July to date. Getting a reply from an email is also a drag, and when you do, it's senseless things. Do better with your staff. I know each company has a procedure but at least give a client a satisfying response. This is just out.