Disgusting

I am writing to lodge a formal complaint regarding an unauthorized transaction on my bank account. I last used your services on January 3rd, 2025. On January 4th, 2024, I officially blocked my account to ensure I no longer had access to your site. Despite the account being closed/blocked, I discovered that R400 was deducted from my bank account by Hollywoodbets on January 5th, 2025. I am demanding an immediate refund of this R400 for the following reasons: No Access: My account was already blocked at the time of the transaction; I could not have placed any bets or authorized any new charges. Pre-paid Nature: Your platform operates on a "pay-as-you-go" basis where funds are deducted at the time of play. I did not owe any outstanding balance. Lack of Consent: Since I have terminated my use of your site, you have no legal authority to continue debiting my bank account. This situation is completely unacceptable and unprofessional. I expect the funds to be reversed into my account within 24 hours. If this is not resolved immediately, I will not hesitate to escalate this matter to the National Gambling Board (NGB) and the Ombud for Financial Services Providers. Please confirm receipt of this email and provide proof that the refund has been processed.