Disgusted with Hollywoodbet

I bought a voucher on the 3rd of November 2023 and Hollywood was having a problem loading it, I call them, they lady said the technicians are working on it and they don't have a time frame on when the issue will be resolved, till today the 4th of November 2023 I can't top up my voucher that I bought with my money, I loosing thousands of Rands because of Hollywood, are they failing in this betting business or they becoming bankrupt? What ever the case may be the shouldn't play with me money, I'm just so disappointed, I've been a client for so long now, I really felt lucky when I bought that voucher, I guess now I would never know what the outcome would have been.