Disgraceful Hollywoodbets non service

I have experienced disgraceful service from hollywoodbets for the 2nd time. This morning when I was logged in my personal details prompt up and I incorrectly charged my fone number (one digit) from 48 to 45. After calling and emailing numerous times as per the Helpline consultations. They inform me to wait a day or 2 to get into my account