Disappointing service !!!

On the 17th December 2020 I had purchased airtime for the amount of R50 telkom (which is the maximum) from the website The amount was deducted from my Hollywoodbet balance however the airtime was not recharged. DM you guys on twitter says it was successful and must check with Telkom Telkom says needs to be escalated however was not Asked for turn around time they mentioned they can not give me a turn around time Asked me to wait for feedback It has been more than a week And today they said i must go back to hollywood bets

This needs to be sorted out ASAP, it has been a week Y'all are ******** people !!