Disappointed in this ****

I wish there was 0 starts and somewhere to report this casino I am a loyal customer Almost every day I play here , complained and went on deaf ears I get a response like it's my data or network It's my phone or laptop It's something The games I play give me error over and over again, upon that error it says no money was lost , when I go back to play the money is gone The consultant says nothing was lost I must read the error message, they treat me like I am a fool Only give me stories Now I am deciding to play else where Because when I emailed them and chatted with the consultants they made me like I'm a stupid Even now they will say on the reply this is escalated but nothing will happen This is their way to rip us off They become a **** now , where they rob us and blame us because we gambling But this is not gambling their games are set to loose and if it gives any win it gives error and kicks you off, when you enter again it's reset so how is this gambling while they make sure to fool us The games spinomonel and egt says tornaments, but when you play them , it's like you going to throw your money down the drain because there is absolutely no hope , only error message and your money gone but having tornaments