Despicable

Did a deposit with them using the ozow payments portal to which my Hollywood bets account was not credited. This was the second time and prior to this they had taken 5 days to solve my query. I contacted them via chat only to be told rudely that I have not used a reference after me explaining that their portal does not give you an option to enter a reference, hence I must wait 24/48 hours. And I should call in if I want to speak to a manger. I did call as I was not impressed with the service. Only to be told that they cannot do anything to assist as they have a "bulk" and i need to wait. I was then transferred to a supervisor who was even more rude and attempted to insult my telling me to let her speak and understand it's their procedure and proof a payment serves no purpose as their procedure is to credit funds that reflect in their account. Will be avoiding them as their customer service is despicable and they go on further to tell if you have issues then contact your bank. They do not value their clients. I would rather suggest spending your money on YES play where the consultants are friendly and go out of their comfort zone to assist rather than insult your intelligence and make you feel helpless.