Deposits department is a big mess!

Deposits department has officially made me the angriest customer. I used the OZOW payment portal to deposit my funds into my account, but had an error. Payment went off my card but it did not upload onto my hollywoodbets acc. I’ve been writing emails to deposit, help desk and even used the online chat functions All team members have failed to assist me 48 hours later! First bad experience but it’s really ridiculous how no one is taking ownership! The last resort now to is make a phone call!