Deposits

I submitted a complain at Hollywoodbets about my R100 voucher which i bought, the voucher said voucher redeemed but when irefreshed my balance it was R0.00. This is my second review, i got a response from Hollywoodbets on 31th of January they said i must provide them with details of the voucher and i did that, the never told me what the problem is with the voucher and they said the money will be deposited later on that day(31th of january) and that didn't happen. I am now furious i want to know whats wrong and also get my money. One of their agents called me and said i must take a picture of the voucher and email it to him and they will resolve my issue, i sent that email and never heard from them again