Deposits are good but when there's a problem with the customer, the customer is a ****

I play Siren's spell on the 13th Dec around 21h10 or 15.I bought a feature and win another 15 free spins. There was 26 spins left when the game start rolling and rolling. It says time out and said must go to lobby. Don't know what that is. I go out the game and logging in again. There was no money no spins. I sent email immediately. Ref no. I sent 11 mails and don't forget the live chats too. They said I must wait 48h. Today I query again. They said I must sent screenshots of what was happening. When was I supposed to do that? That game was rolling. I sent them screenshot of R100 that I was deposit to them on eve of 13th. All they was saying is.. Contact help line and social media whatever. There system was off or don't know what happened. Told them if they think I'm lying because it seems like it. I'm sitting now with 12 to 13 emails and nothing is resolved. Just want my money back and spins. How can't it show nothing. But the deposit show and nothing else. I'm disappointed, disgusted and angry. The agents don't have a clue what's going on. Hollywoodbets, I need my money back. Your IT service don't know there job. Money doesn't grow on trees outside my house.