Depositing money into their acc is easy. Withdrawals to your acc are a nightmare

It's been 4 days now. Been requesting them to help me with allowing withdrawals. It seems they are not fazed by this because they have been dragging it for too long. I guess not assisting their customers is normal business practice for them.

What's funny is that, deposits are not a hassle but withdrawals are. It's as if... they want you to put in money and but do not allow you to get it back.

All my FICA docs were sent. At first I sent through my ID in black and white. They requested that I send my ID in color... I did. But I'm still experiencing the same problem.

They reply your message asking you to give them your ID number or cellphone number/Hollywood acc no. Once this step is done. They do not get back to you. The ff day when you contact them... the same step is carried out again. Then no response...

The experience is dreadful. The service is poor. Customers are not a priority to them. I am not happy at all.