DEPOSIT NOT REFLECTING ....TERRIBLE CUSTOMER SERVICES

I did a transfer of R600 via the Payfast option under my Hollywood account on the 02/06/2020 however the amount was debited from my bank account but my Hollywood account has not been credited to date. I have sent numerous emails to Hollywood bets but it seems they not willing to help me ....It seems as if they more interested in taking our money rather then treat us as a customer to their business ....Their customer service agents are absolutely rude with no customer centricity....I honestly doubt I will even get a response on hello Peter