TZ
Tania Z
1 reviews | Active since Mar 2012
21 Jan 2024, 12:11
Deposit not reflecting in account
I made a deport of R200 on the 17th January 2024 into my account, account No ***4, with Hollywood bets. The funds were deducted from my bank account but never credited to my Hollywoodbets account. I have forwarded the POP and reported this numerous times, ref ***0 and followed up daily as to what the progress of this report is and keep getting the same nonsense reply that their deposits are down. I find that hard to believe as they rely on deposits for betting. Their standard time is 24-48hours...I've been waiting MUCH longer.
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Hollywoodbets's replyOfficial
21 Jan 2024, 12:24Hi Tania
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply21 Jan 2024, 12:24
Official
Hi Tania
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
TZ
Tania Z's updateReviewer Update
22 Jan 2024, 13:08I am still waiting for someone to be in touch! So I decided to have a chat with one of the agents. Linda Ndinisa advised that "the payment portals are down, opt for the EFT deposits" I have told her that I had already made the deposit on the 17th Jan and I am waiting of the funds to reflect. I provided her with the reference numer ***0 to which she rep**** that I need to forward my particulars and POP (This is the 3rd time doing this). I have since been issued ANOTHER REFERENCE NUMBER, ***2 and been told to wait another 24-48Hours?!!!!!!!!!!!!
TZ
Tania Z's update22 Jan 2024, 13:08
Reviewer Update
I am still waiting for someone to be in touch! So I decided to have a chat with one of the agents. Linda Ndinisa advised that "the payment portals are down, opt for the EFT deposits" I have told her that I had already made the deposit on the 17th Jan and I am waiting of the funds to reflect. I provided her with the reference numer ***0 to which she rep**** that I need to forward my particulars and POP (This is the 3rd time doing this). I have since been issued ANOTHER REFERENCE NUMBER, ***2 and been told to wait another 24-48Hours?!!!!!!!!!!!!