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Phione M

1 reviews | Active since Oct 2021

20 Feb 2022, 08:31

Deposit not Reflecting

Hello Peter,

Please assist me to reach out to Hollywood Bets. On Friday, 18th of February 2022, at 22h29, I made a deposit of R1000.00 Into my Hollywood account. On Saturday morning between, I called Hollywood 07h00am - 08h00am and spoke to a Lady consultant, who indicated that she has taken all the information and has escalated the issue to the deposit team and my deposit should reflect in 30mins time. However, to date my deposit has not reflected into my account. I tried the live chats, sent Facebook messenger, and also emailed my PDF proof of payment as per Hollywood request, but till date my payment has not reflected. Please assist Hello Peter, as I have now exhausted all options of reaching out to Hollywood. R1000.00 is a lot of money and i need my money, or refund if Hollywood cant not deposit my money.

Thank you

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Replies (1)
Hollywoodbets
Hollywoodbets's reply22 Feb 2022, 14:15
Official
Hi Phione

Your query has been escalated to our Customer Service Deposits management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets