Deposit issues and poor customer service

After many years of being a customer +-10 years I have seen hollywoodbets services deteriorate over the years. Once again I must take to this platform to get some help. On Wednesday 15th March at 6pm I made a deposit using their payment portal, ( Peach) the notification that I received said that the payment was successful and I received my SMS notification from the bank that the payment had been deducted from my account. When I was redirected to hollywoodbets, the money did not reflect on my account. I phoned the helpline and was told that the money would reflect in my account at the end of the business day. I even sent the proof of payment to them via email. The following day the money did not reflect in my account, I phoned again and was told that the it would take 24 to 48 hours, Why did the first consultant not tell me this and not make emty promises. I responded to the email with the details they needed and todate the only response I got from the email was an automated response to rate their service. It's been 67 hours since my deposit and the money is still not reflecting in my account. This is the second time this has happened., the first incident happened I used stitch on the payment portal as they (Hollywoodbets) was running some sort of promotion.. That deposit took 2 - 3 days to be sorted. This is it for me, I have been a loyal customer since they were a small operation based in Durban and internet betting was still in its growing stages. Today with all the options I question myself as to why am I still with this company, I owe them nothing, all I have witnessed over the years is how they have deteriorated. I guess to answer myself is that I don't want to go through the process of FICA again with another company I guess after today I will make the change.