Deposit failures

I am writing to formally complain about the ongoing issues with your online payment system, which have now reached an unacceptable level.Every time I attempt to deposit funds, I am redirected to my banking app to approve the payment. After approving, the transaction simply fails — the money is not deducted from my bank account, and no deposit reflects on my Hollywoodbets account. I have attempted this process more than 15 times, with the same result every single time.This issue is extremely frustrating and inconvenient. What makes it worse is that when I contact your support agents, the problem is never resolved. Some agents refuse to escalate my complaint to senior management, while others provide excuses or vague explanations that lead nowhere. I have sent multiple emails and raised this issue repeatedly, yet nothing has been done.What is deeply concerning is that deposits seem to work perfectly when I am losing, but suddenly fail when there is a realistic chance of winning. This creates the impression that the system selectively fails, which is unacceptable and raises serious trust concerns. I am losing money and time due to this issue, and I have had more than enough.I am demanding that this matter be urgently investigated, properly escalated to senior management, and resolved without further delay. I also expect a clear explanation as to why this issue keeps occurring and why your support team has failed to assist me adequately.If this problem is not resolved promptly, I will have no choice but to take this matter further and warn others about my experience. At this point, I strongly advise anyone experiencing similar issues to stay away from Hollywoodbets, as this situation has made it feel like customers are being deliberately disadvantaged.I expect a response and a solution as soon as possible.