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Mbuso L

1 reviews | Active since Dec 2019

12 Dec 2019, 13:17

DEPARTMENT OF FICA

ingana Mbusi Loyiso.(***)

It cames to my attention that my Hollywood account was deactivated due to matters that are beyond my control..im very disappointed on how i was treated by consultants regarding my fica documents. I've emailed my documents to u on numerous occasions but still i wasn't given full service satisfaction..please get to the bottom of this matter as soon as possible because according to my point of view i wasn't taken serious by your consultants.can you u please be specific with me how long does your so-called investigation will take cause it's been almost 1 day my account deactivated and I wanna bet.where um staying there's no Hollywood branch.because I've won you don't wanna help? Or you are a ****

0
Replies (10)
ML
Mbuso L's update12 Dec 2019, 13:21
Reviewer Update
Mjingana Mbusi Loyiso.(***)

It cames to my attention that my Hollywood account was deactivated due to matters that are beyond my control..im very disappointed on how i was treated by consultants regarding my fica documents. I've emailed my documents to u on numerous occasions but still i wasn't given full service satisfaction..please get to the bottom of this matter as soon as possible because according to my point of view i wasn't taken serious by your consultants.can you u please be specific with me how long does your so-called investigation will take cause it's been almost 1 day my account deactivated and I wanna bet.where um staying there's no Hollywood branch.

Hollywoodbets
Hollywoodbets's reply12 Dec 2019, 16:14
Official
Good day Ms Mjingana,

In regards to the query you raised, please note that this is an audit function carried out for you and all of Hollywoodbets customers to ensure the safety of your funds and winnings. The process usually does not take longer than 24-48 working hours.

Your query has been escalated to one of the FICA department supervisors and once complete you will be advised accordingly.

We do apologize for the inconvenience caused.

Thank you.
Best Regards,

Customer Services
HollywoodBets
Hollywoodbets
Hollywoodbets's reply12 Dec 2019, 16:34
Official
Good day Mr Mjingana,

Please note we are trying to get in contact with you. 

Kindly contact us on the number provided in the SMS we have forwarded to you.

Thank you.
Best Regards,

Customer Services
HollywoodBets
ML
Mbuso L's update12 Dec 2019, 16:35
Reviewer Update
It's almost 48hours now surely now it's 56 hours
Hollywoodbets
Hollywoodbets's reply12 Dec 2019, 17:03
Official
Good day Mr Mjingana,

Please note we are trying to get in contact with you. 

Kindly provide an alternative number so we can reach you.

Thank you.
Best Regards,

Customer Services
HollywoodBets
ML
Mbuso L's update12 Dec 2019, 17:18
Reviewer Update
***
ML
Mbuso L's update12 Dec 2019, 17:19
Reviewer Update
Contact me on this number ***
ML
Mbuso L's update12 Dec 2019, 17:20
Reviewer Update
I'll will appreciate it if you call me
Hollywoodbets
Hollywoodbets's reply14 Dec 2019, 08:31
Official
Good day Mr Mjingana,

Please note we are unable to view the number you posted. If possible kindly send it in a format like this: *** - this is also our Helpline number should you choose to contact us instead.

Thank you.
Best Regards,

Customer Services
HollywoodBets
Hollywoodbets
Hollywoodbets's reply18 Dec 2019, 10:16
Official
Good day Mr Mjingana,

Please note we are closing your query as resolved as it has been noted that there was a successful withdrawal completed.

If there is any other assistance required please contact us accordingly.

Thank you.
Best Regards,

Customer Services
HollywoodBets