KTMM
Kearabetswe Thabiso Malcolm Mabusela
1 reviews | Active since Apr 2023
24 Apr 2024, 21:26
******** deduction of money
Hollywoodbets deducted the amount of R784.00 in 3 installments on the same day on the 9th of November 2023 and I have been trying to get my money back since that day. I spent more money calling them than the money they deducted, all their agents including their supervisors agreed that there is no reason for the deduction and yet my money has not been paid back. Their latest excuse is that the file has been archived and they have requested it from IT and it's been two months. I am not satisfied with this and even escalated the matter of the gambling board and they are also not doing since acknowledging receipt of my complaint.
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Replies (6)0
Replies (6)KTMM
Kearabetswe Thabiso Malcolm Mabusela's updateReviewer Update
08 May 2024, 22:37Is hollywoodbets intentionally ignoring my complaint?
KTMM
Kearabetswe Thabiso Malcolm Mabusela's update08 May 2024, 22:37
Reviewer Update
Is hollywoodbets intentionally ignoring my complaint?
Hollywoodbets's replyOfficial
09 May 2024, 03:42Dear Valued Customer,
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply09 May 2024, 03:42
Official
Dear Valued Customer,
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
KTMM
Kearabetswe Thabiso Malcolm Mabusela's updateReviewer Update
21 May 2024, 11:01Today marks 12 days since you rep**** that my query has been escalated and it's not yet resolved, I keep being sent from pillar to post for my own which you have ********ly attached. I think the best thing is to conscientize people and just bring a class action against you.
KTMM
Kearabetswe Thabiso Malcolm Mabusela's update21 May 2024, 11:01
Reviewer Update
Today marks 12 days since you rep**** that my query has been escalated and it's not yet resolved, I keep being sent from pillar to post for my own which you have ********ly attached. I think the best thing is to conscientize people and just bring a class action against you.
Hollywoodbets's replyOfficial
21 May 2024, 12:43Thank you for your feedback,
At Hollywoodbets we value our customers input.💜 The Purple Family strives to give you a better experience whenever you engage with us.
Your query has been escalated to the Customer Service Management Team. The team will be in touch.
Regards,
Hollywoodbets.
Hollywoodbets's reply21 May 2024, 12:43
Official
Thank you for your feedback,
At Hollywoodbets we value our customers input.💜 The Purple Family strives to give you a better experience whenever you engage with us.
Your query has been escalated to the Customer Service Management Team. The team will be in touch.
Regards,
Hollywoodbets.
KTMM
Kearabetswe Thabiso Malcolm Mabusela's updateReviewer Update
29 May 2024, 12:26You are still escalating the matter and from the 9th of November 2023 to date you are still unable to resolve the issue and give me my money back? And might I add that the money is not accruing interest while it's in your possession, you are ********ly depriving me off my money and at the same time I have spent more than double the amount you stole from me calling you and attempting to communicate with you to get it back. Your company is a corporate ***** and **** and all you do is take from the needy and enrich your shareholders at poor people's expense, I am not going to stop until you are on your knees as a company.
KTMM
Kearabetswe Thabiso Malcolm Mabusela's update29 May 2024, 12:26
Reviewer Update
You are still escalating the matter and from the 9th of November 2023 to date you are still unable to resolve the issue and give me my money back? And might I add that the money is not accruing interest while it's in your possession, you are ********ly depriving me off my money and at the same time I have spent more than double the amount you stole from me calling you and attempting to communicate with you to get it back. Your company is a corporate ***** and **** and all you do is take from the needy and enrich your shareholders at poor people's expense, I am not going to stop until you are on your knees as a company.
Hollywoodbets's replyOfficial
30 May 2024, 08:42Thank you for your feedback. At Hollywoodbets we value our customers input.💜 The Purple Family strives to give you a better experience whenever you engage with us.
Your query has been escalated to the Customer Service Management Team. The team will be in touch.
Regards,
Hollywoodbets.
Hollywoodbets's reply30 May 2024, 08:42
Official
Thank you for your feedback. At Hollywoodbets we value our customers input.💜 The Purple Family strives to give you a better experience whenever you engage with us.
Your query has been escalated to the Customer Service Management Team. The team will be in touch.
Regards,
Hollywoodbets.