Dear HollywoodBets — Where Deposits Take 3 Seconds & Withdrawals Move Slower Than a SASSA Queue

Let me be clear - this complaint is not about the money. It’s about principle, service, and basic competence. And right now, HWB and Eskom are looking like it has the same management - fast to take, painfully slow to deliver. Here’s why HWB has me on the verge of a mental breakdown, high blood pressure, and have me drinking Grandpa like it’s Oros: 🕑 2:00 AM — I make a withdrawal 🕣 30 mins later — nothing. I contact support via chat tab on the site: 🎪 Agent 1: “It’ll bounce back to your HWB account in the next 24 hrs.” I ask for PoP → Agent ends chat faster than a ***** Tinder date. 🎪 Agent 2: “No, it’ll reflect in your bank within 24 hours.” Again I Ask for PoP → Agent ends chat faster than card declining in public. 🎪 Agent 3: I ask for PoP — they tell me to “click somewhere” like I’m Dora the Explorer. Buddy, that is proof of withdrawal request. At this point I can work at HWB. 📞 8:30 AM — HWB calls me: “Sorted — just wait another 24 hours.” 📩 SMS: “Bank declined withdrawal request.” I immediately check HWB wallet (and my bank account just to be sure-sure) → quieter than my cousin who still owes me money from matric. 📞Final attempt - I call HWB: I spoke to a human, but her brain was Windows-95. I ask her for the PoP, she kicks out Error 404, reboots and goes back to reading her scripts like it's Sunday Gospel. End result? “Please wait another 24 hours. ***. So to recap: It takes 5 agents, 900 business days, 3 meetings with my ancestors just to not have my money anyway. HWB does not respect and appreciate their customers This is also NOT the first issue with MY money: Still waiting for a faulty 1Voucher refund from 30th Sept— pins resent were ALL faulty. Sent emails. Zero response. Useless.

Other sites might have longer waiting periods after making an EFT withdrawal but they at least give free spins, bonuses, etc. HWB? Not even a pity R20 or free trauma-counselling. And yes — I actually win more on HWB than anywhere else as I have tried and tested a few other sites. But I'd rather leave a service that plays with my money instead of paying my money. So this will be my last withdrawal with HWB. Verify this information, my account is listed as reference number to this post. Once funds reflect, I’m gone. Bye Felicia.