JD
Janet D

1 reviews | Active since Sept 2026

14 Sept 2026, 18:35

*****

I played one of their scratch card games, diamond strike, my first win was R40.00 and my second win was R200 000.00 I continued playing until all the tickets were done and wanted to cash out. Upon cashing out only 40.00 was added to my balance but not the big win. I then reached out to customer care who escalated the matter 3 times and kept saying I only won R40.00. Luckily I took a screenshot of it and provided it to the agent and all of sudden they can’t find any track record of the game session to begin with. I want my money!

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Replies (1)
Hollywoodbets
Hollywoodbets's reply15 Sept 2026, 08:22
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets