day light ******* Hollowood

To whom it may concern , i was gambling on holly wood today 30 november 2023 and it took my whole 6000 with out paying a single set then yesterdat i put 3000 it took the whole 3000 and the day before 28-November it took a whooping of R13000 . is holly wood a ****? why is it not paying i try to go on online chat but no response please help .my number is ***