Customer Services leaving me destitute not worried or care if i'm happy or not.

Since thursday 12thth September I have been in contact with Hollywood bets clientcare regarding the voucher that is giving me invalid error since when I bought it and this afternoon I’m told by the lady by the name of Bongi who is the supervisor that they have 2 departments doing the same thing but 2 department together failed to resolve my issue. It was easy for the R500 to be debited but not easy to fix the problem for me to be able to either gamble or have my money back. At this stage I’m not interested in anything that anyone has to say I just want my money and I’ll walk away. These are the people I spoke to and evertime repeating the same story and no one seemed to be bothered whether this gets resolved or not. 1. Sanelisewe 2. Nonhlakanipho 3. Sphindile 4. Zandile 5. Philani 6. Sihle 7. Nonkululeko 8. Melato 9. Finally their boss Bongi with very big English words. Today I spoke to the Team Leader again and she called me back and told me that the voucher was still voucher and i thought of testing on one of the website and to my greatest surprise it was not resolved. Phoned back the Customer Services and conveniently was told that she was in training, obviously the consultant did tell her that the references were not the same and i'm the fool on the other side and was left in shock because i needed the money so badly and had nothing on me. Regards, Drey Kind regards,

Dreyfus Malangabi ***